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About us

Kinnovis builds facility management software for self-storage operators across Europe. Our headquarters are in Vienna and our team spans multiple countries. We are owner-managed and profitable, with no external investors, which means we make product decisions based on what customers need rather than what a board wants to see next quarter.

Your Role

As a Senior IT Customer Success Manager you will own the customer relationship in the UK and other English-speaking markets, from onboarding through technical consulting to long-term account management.

You will run multiple customer projects in parallel, act as the technical point of contact and help shape how we onboard and support customers as we grow.

Your Responsibilities

  • Onboarding New Customers
    • Running onboarding end to end, from setup and configuration to go-live
    • Training users so they can operate the platform confidently on day one
  • Project Management
    • Managing multiple implementation or rollout projects at the same time
    • Owning timelines, milestones and stakeholders communication
    • Supporting technical configurations, data migrations and integrations
    • Keeping project documentation and stakeholder updates current in Notion
  • Relationship Management and Communication
    • Building long-term customer relationships in the UK and English-speaking markets
    • Identifying and resolving issues before they escalate
    • Communicating clearly across customers, internal team and external partners
  • Customer Success & Support
    • Supporting customers over the long term, proactively rather than reactively
    • Identifying expansion opportunities and demonstrating measurable value for our customers
    • Acting as the technical point of contact and coordinating with the tech team on complex issues
  • Internal process improvement
    • Shaping how we scale customer success in the UK — from the processes we run to the templates and tools we use
    • Help developing scalable approaches for onboarding, customer support and project management

What You Bring

  • At least 5 years of experience in customer success, IT project management or technical customer support, ideally in a SaaS environment
  • Experience with project management
  • A technical background with a solid understanding of software and data structures (for example, in development or data analysis).
  • Customer-centric approach, organisational ability and a structured, solution-oriented way of working
  • Strong interpersonal skills and the ability to effectively engage with diverse stakeholders
  • Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot and Microsoft 365
  • English at C2 level

Nice to Have

  • Basic knowledge of scripting or automation
  • Basic understanding of electrical engineering (for example, access control systems, IoT hardware or sensor integration)
  • Experience with accounting-related processes or ERP systems
  • Knowledge of the self-storage environment or SaaS industry
  • Additional languages on C1 level: French, Spanish, Italian, Dutch, Polish, Portuguese or German

What We Offer

  • Salary depending on qualifications and experience
  • Flexible working hours and fully remote in the UK
  • A international team that values autonomy and clear communication
  • Direct influence on product and customer processes
  • Flat hierarchies and short feedback loops
  • Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex
  • Owner-managed and financially secure, with no external investors

 

Conditions: remote, full-time, available immediately

Location: Fully remote in the UK

Travel: approx. 10–15% (for customer meetings & team events)