About us

Kinnovis builds facility management software for self-storage operators across Europe. Our headquarters are in Vienna and our team spans multiple countries. We are owner-managed and profitable, with no external investors, which means we make product decisions based on what customers need rather than what a board wants to see next quarter.

Your Role

As an IT Customer Success Manager you will own the customer relationship in France and other French-speaking markets in Europe, from onboarding through technical consulting to long-term account management. We are looking for a PM/CSM hybrid mindset: someone with demonstrated success in implementation who can articulate their value and take full ownership of the user journey.

You will run multiple customer projects in parallel, act as the technical point of contact and help shape how we onboard and support customers as we grow.

Your Responsibilities

Onboarding New Customers
- Running onboarding end to end, from setup and configuration to go-live
- Training users so they can operate the platform confidently on day one
Project Management
- Managing multiple implementation or rollout projects at the same time
- Owning timelines, milestones and stakeholders communication
- Supporting technical configurations, data migrations and integrations
- Keeping project documentation and stakeholder updates current in Notion
Relationship Management and Communication
- Building long-term customer relationships in France and French-speaking markets
- Identifying and resolving issues before they escalate
- Communicating clearly across customers, internal team and external partners
Customer Success & Support
- Supporting customers over the long term, proactively rather than reactively
- Identifying expansion opportunities and demonstrating measurable value for our customers
- Acting as the technical point of contact and coordinating with the tech team on complex issues
Internal process improvement
- Shaping how we scale customer success in France — from the processes we run to the templates and tools we use
- Help developing scalable approaches for onboarding, customer support and project management

What You Bring

At least 5 years of experience in customer success, IT project management or technical customer support, ideally in a SaaS environment
Experience with project management
A technical background with a solid understanding of software and data structures (for example, in development or data analysis).
Customer-centric approach, organisational ability and a structured, solution-oriented way of working
Strong interpersonal skills and the ability to effectively engage with diverse stakeholders
Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot and Microsoft 365
French at C2 level, English at minimum C1 level

Nice to Have

Basic knowledge of scripting or automation
Basic understanding of electrical engineering (for example, access control systems, IoT hardware or sensor integration)
Experience with accounting-related processes or ERP systems
Knowledge of the self-storage environment or SaaS industry
Curiosity about AI tools and a willingness to leverage them to improve workflows.

What We Offer

Freelance remuneration depending on qualifications and experience
Flexible working hours and fully remote in France
An international team that values autonomy and clear communication
Direct influence on product and customer processes
Flat hierarchies and short feedback loops
Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex
Owner-managed and financially secure, with no external investors

Conditions: Freelance, remote, full-time, available immediately

Location: Fully remote in France

Travel: approx. 10–15% (for customer meetings & team events)

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